My iPhone completely hung on me for the first time. It was during my trip this week to L.A. I was riding in the cab from the airport to the hotel and checking my emails when it just froze. No key would work, and I couldn't turn it off -- hard or soft.
I tried something I vaguely remembered which was to hold down the Home and Off keys at the same time. I tried that and it didn't work. When I got to the hotel I browsed the web on my laptop and found that I was on the right track but you have to hold the two down for at least five seconds. The effect is that it simply turns your phone off.
I did it, turned it back on and all was well.
There's apparently a very hard reset that Apple tech staff do but it's such a hard reset that your iPhone isn't even sufficiently aware of your carrier anymore after it, so they don't give it out to the general public.
-Forsyth
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